Field Services Technician I (Healthcare IT)

TL;DR

Field Services Technician I (Healthcare IT): Providing onsite and remote technical support for healthcare clients within the Orlando region with an accent on hardware installation, network troubleshooting, and SLA-driven ticket resolution. Focus on maintaining IT infrastructure, configuring client systems, and ensuring seamless technical operations in healthcare facilities.

Location: Hybrid (Orlando, FL and surrounding areas)

Company

hirify.global is a leading provider of healthcare IT and business solutions, supporting healthcare and senior living clients nationwide.

What you will do

• Provide onsite technical support, including installation and troubleshooting of PCs, hardware, software, and network equipment.
• Resolve support tickets within defined Service Level Agreements (SLAs) and manage them through completion.
• Travel to multiple client facilities within the Orlando region for incidents, projects, and assessments.
• Communicate clearly with clients regarding service requests and provide timely updates.
• Maintain accurate documentation and asset records using IT Glue.
• Participate in the after-hours on-call rotation.

Requirements

• High school diploma or GED (Associate’s or Bachelor’s degree in IT preferred).
• 1–3 years of experience in field services or IT support.
• Must be based in or able to travel within the Orlando, FL region.
• Working knowledge of Windows, macOS, basic Linux, and Microsoft 365/Office products.
• Fundamental networking knowledge and basic familiarity with Windows Server, Azure, AWS, and WVD.
• Ability to work flexible hours as needed.

Nice to have

• CompTIA A+ and/or Network+ certifications.
• Prior experience in a Managed Service Provider (MSP) environment.
• Experience in Healthcare IT.

Culture & Benefits

• Supportive and team-oriented work culture.
• Opportunities for technical skill growth and career advancement.
• Mission-driven work supporting the healthcare sector.
• Competitive benefits package.