Manager, Enterprise Client Partners (Healthtech)

TL;DR

Manager, Enterprise Client Partners (Healthtech): Leading a team of Enterprise CSMs to drive long-term customer value, retention, and growth for strategic accounts with an accent on operational excellence and stakeholder alignment. Focus on coaching team members in value articulation, optimizing GTM workflows, and connecting product adoption to measurable business outcomes.

Location: Hybrid in Redwood City, CA

Salary: $165,000 - $200,000 per year

Company

hirify.global is a healthtech startup on a mission to simplify healthcare access by building a technology-first pharmacy business.

What you will do

• Lead and coach a team of 6-8 Enterprise CSMs supporting high-priority strategic customers.
• Drive operational rigor across core playbooks to ensure consistent, outcome-focused engagements.
• Reinforce accountability for key performance metrics including retention, product adoption, and influenced expansion.
• Collaborate with Sales, Product, and Marketing leaders to align account strategies and roadmap priorities.
• Support complex customer engagements directly to model strategic account management and executive communication.
• Identify friction points and refine workflows to improve overall team efficiency and tooling.

Requirements

• Must be based in or able to work hybrid in Redwood City, CA.
• 8-10+ years of experience in customer success, account management, or consulting within SaaS or developer tools.
• 5+ years of experience managing high-performing CS teams in enterprise or technical environments.
• Proven track record of driving retention and growth across large, complex enterprise accounts.
• Technical fluency and comfort discussing APIs, integrations, and developer workflows.
• Operational proficiency in Salesforce and related GTM tools.

Culture & Benefits

• Comprehensive Medical, Dental, Vision, and 401K package.
• Generous Vacation Policy: 15 days in the first year, increasing to 20 days after one year.
• 11 Paid Holidays.
• Transparent company culture with direct access to executives.
• Collaborative, high-impact environment focused on reinventing the pharmacy industry.