Customer Value Manager (Supply Chain)

TL;DR

Customer Value Manager (Supply Chain): Ensuring customer success and retention for supply chain planning software with an accent on value attainment, ROI reporting, and product adoption. Focus on managing long-term client relationships, driving renewals/upsells, and providing strategic feedback for product development.

Location: Must be authorized to work in the U.S. (E-Verify participant)

Company

hirify.global provides advanced supply chain planning software to help companies optimize inventory and replenishment.

What you will do

• Establish and nurture long-term relationships as a trusted advisor to understand strategic supply chain challenges.
• Execute scheduled business reviews and report on quantifiable outcomes such as ROI and inventory targets.
• Partner with Professional Services to guide customers through onboarding and lead training sessions.
• Monitor customer health metrics to proactively manage churn and identify upsell/cross-sell opportunities.
• Act as the voice of the customer to product and engineering teams to influence the product roadmap.
• Coordinate with technical support and engineering to resolve critical issues and implement escalation protocols.

Requirements

• Bachelor's degree in Business, Marketing, Supply Chain Management, Inventory Planning, or a related field.
• 3+ years of proven experience in Customer Success or Account Management with a track record of meeting retention goals.
• Strong understanding of supply chain processes, including demand forecasting and inventory optimization.
• Familiarity with CRM platforms such as Salesforce or HubSpot and data analytics tools.
• Must be authorized to work in the United States (E-Verify participating employer).

Nice to have

• Leadership experience to drive strategic initiatives.
• Technical savviness to deeply understand the product and guide users effectively.
• Exceptional empathy and interpersonal skills for high-level client communication.

Culture & Benefits

• Collaborative environment working across sales, marketing, and support teams.
• Opportunity to act as a strategic bridge between clients and product development.
• Focus on driving measurable business value and ROI for global customers.