Resolutions Loan Document Specialist (Fintech)

TL;DR

Resolutions Loan Document Specialist (Fintech): Processing and managing loan-related documentation within a mortgage servicing environment with an accent on compliance and SLA adherence. Focus on fulfilling borrower document requests, researching historical records, and ensuring accurate payoff statement generation.

Location: Remote (Must be based in the United States)

Compensation: $20 – $24 per hour

Company

hirify.global is a technology-first mortgage servicing and direct lending company building an AI-native operating system to modernize regulated finance.

What you will do

• Process and route incoming digital mail to appropriate departments.
• Generate and deliver payoff statements to homeowners.
• Fulfill requests for payment histories, amortization schedules, and other loan records.
• Research and retrieve missing or historical loan documentation from prior servicers.
• Handle borrower and third-party requests, including authorizations and escrow waivers.
• Maintain strict compliance with company policies, investor guidelines, and regulatory requirements.

Requirements

• High school diploma or equivalent required (Associate or Bachelor's degree preferred).
• 1–3 years of experience in mortgage servicing, banking operations, or document processing preferred.
• Proficiency in Microsoft Office and document management systems.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Must be authorized to work in the US.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• Competitive salary and 401(k) plan.
• Generous time off: 17 days PTO, sick days, and 11 company holidays.
• 12 weeks of fully paid parental leave for both birthing and non-birthing parents.
• Commuter benefits for public transportation, rideshare, and parking.
• Learning and development opportunities with 360-degree feedback cycles.