Head of Customer Success (AI)

TL;DR

Head of Customer Success (AI): Leading the post-sales organization and managing a mixed team of CSMs and Deployment Engineers with an accent on technical implementation and enterprise account management. Focus on building scalable CS playbooks, managing high-stakes technical escalations, and bridging the gap between US customers and LATAM execution teams.

Location: Open globally. Candidates based in Buenos Aires, Mexico City, or the US are strongly preferred. EST or CST time zone alignment is required.

Company

hirify.global is a fast-growing AI communication platform helping large US staffing and workforce companies replace manual workflows with intelligent AI agents.

What you will do

• Manage and develop a team of CSMs and Deployment Engineers across LATAM.
• Personally own a portfolio of strategically important enterprise accounts.
• Build CS playbooks, onboarding frameworks, health scoring, and team standards from scratch.
• Act as the primary escalation point for complex and high-stakes technical customer situations.
• Run QBRs, account reviews, and executive-level conversations with enterprise customers.
• Partner directly with the CEO and CTO on product direction and team performance.

Requirements

• Mandatory engineering or technical implementation background (previous experience as a Solutions Engineer, Deployment Engineer, or Implementation Consultant).
• Direct management experience, including hiring, coaching, and performance management.
• Hands-on understanding of APIs, webhooks, and integrations.
• Proven ownership of complex enterprise customer relationships end-to-end.
• Full English fluency (written and spoken) for daily enterprise calls.
• Availability to work within EST or CST hours.

Culture & Benefits

• Ground-floor leadership opportunity at a bootstrapped, fast-scaling AI company.
• Competitive compensation including performance bonuses and equity.
• WeWork membership provided.
• High level of autonomy and direct partnership with the company founders.