Client Dashboard Specialist

TL;DR

Client Dashboard Specialist (SaaS/TravelTech): Configuring and optimizing client dashboards to align with specific business needs with an accent on UX-focused setup and cross-functional collaboration. Focus on interpreting business requirements, troubleshooting dashboard configurations, and ensuring a seamless onboarding experience for global clients.

Location: Sydney, Australia. Must have Australian Citizenship, Permanent Residency, New Zealand residency, or a valid Australian working visa (min 2.5 years remaining) without sponsorship.

Company

hirify.global is a leading reservation software provider for tours, activities, and attractions, serving over 20,000 global businesses.

What you will do

• Strategize with the Sales team to interpret business needs and customize hirify.global dashboards to fit client requirements.
• Collaborate with Client Onboarding Specialists to implement dashboard changes based on client feedback.
• Work with Customer Support and Account Management teams to update existing client configurations.
• Manage multiple simultaneous projects, prioritizing tasks effectively across varying durations.
• Maintain expert-level product knowledge by staying updated on all new feature rollouts.
• Provide feedback on product features and best practices to contribute to continuous platform improvement.

Requirements

• Professional working English proficiency.
• Strong written and verbal communication skills.
• UX-focused thinking and strong attention to detail.
• Excellent problem-solving skills with the ability to be flexible and creative.
• Proven experience in learning and mastering new technologies.
• Valid Australian work authorization (Citizen, PR, NZ resident, or visa with 2.5+ years remaining; no sponsorship).

Nice to have

• Experience with Google Suite, particularly Google Sheets.
• Proficiency with Apple OS and Macintosh computers.
• Experience in customer-facing support roles.
• Experience mentoring or training new hires.

Culture & Benefits

• Comprehensive global leave, including 22 weeks paid parental leave and 2 weeks grandparent leave.
• 26 days of annual leave and a provided life insurance policy.
• Hybrid work environment with dedicated work-from-home assistance.
• Wellness benefits including a Headspace subscription and wellness webinars.
• High-energy work environment with educational opportunities and regular team-building events.