Operations Analyst II

TL;DR

Operations Analyst II (Business Operations): Providing global application support within the Global Business Operations team with an accent on mailbox monitoring, Remedy tracking, and reporting. Focus on resolving application issues, managing customer relationships, and collaborating with ITS staff to optimize system requirements.

Company

hirify.global is a professional services firm specializing in IT staffing and business process outsourcing.

What you will do

• Provide global application support including mailbox monitoring and Remedy tracking and reporting.
• Support application functionality and provide occasional extended support during nights, weekends, or holidays.
• Collaborate with business and ITS staff regarding system requirements and data modifications.
• Manage customer relationships and ensure a high level of commitment to customer service.
• Handle multiple tasks simultaneously and provide support for special project needs.

Requirements

• Strong working knowledge of MS Office, specifically Word, Excel, PowerPoint, and Access.
• Proficiency in HTML and SQL.
• Excellent organizational skills with strong attention to detail.
• Strong oral and written communication skills for dealing with diverse functional teams.
• Ability to prioritize assignments and work effectively with minimal supervision.

Nice to have

• Familiarity with ServiceNow or similar customer service ticketing applications.
• Experience with data research tools such as Refinitiv, Thomson Reuters, and Moody’s.
• Previous experience working in a Big 4 firm.