Senior IT Support Analyst

TL;DR

Senior IT Support Analyst: Provide front-line support to end users on hardware, software, peripherals, and identity management with an accent on troubleshooting, user onboarding/offboarding, and access privileges. Focus on resolving complex issues, ticket triage, inventory management, and enforcing IAM policies.

Location: In-office position in NYC or Newport Beach, California

Company

hirify.global provides IT support services focused on user and identity management.

What you will do

• Provide user support via phone, remote, in-person, or email, resolving help desk tickets for software and hardware issues.
• Handle ticket triage, assignment, follow-up, and inventory maintenance for workstations, laptops, printers, and monitors.
• Administer user accounts, access privileges, and IAM tasks including onboarding/offboarding and policy enforcement.
• Troubleshoot complex issues, serve as escalation point, and participate in projects, server installations, and documentation.
• Install and manage printers, ensure timely new user setups, and monitor processes and policies.

Requirements

• 10+ years supporting Windows environments.
• Microsoft Windows 10+ troubleshooting, Office 365, Azure/Intune, Active Directory administration.
• Client PC connectivity (VPN, TCP/IP, Ethernet, DNS, DHCP), remote desktop support, printer/peripheral troubleshooting.
• Computer imaging, new user onboarding, inventory/hardware lifecycle management, IT ticketing systems.
• Strong customer service, communication skills, organizational abilities, and ability to work individually or in a team.
• Occasional evening/weekend work required.

Nice to have

• In-depth Microsoft O365/Azure/Exchange/Teams/Intune administration and policy building.
• Powershell or similar scripting.
• Soft phone setup and administration.