Strategic Account Director (Enterprise & US)

TL;DR

Strategic Account Director (Enterprise SaaS): Managing a portfolio of strategic enterprise accounts with an accent on the US market and executive relationship management. Focus on protecting and growing recurring revenue (GRR/NRR), aligning the platform with business priorities, and orchestrating cross-functional resources to deliver sustained value.

Location: Hybrid (UK). Requires flexibility to work US Eastern and Pacific time zones, including regular afternoon and evening commitments.

Company

hirify.global Learning is a fast-growing learning technology company providing a modern, all-in-one learning experience platform for global brands like Volvo and Vodafone.

What you will do

• Own the end-to-end commercial strategy for Enterprise and US portfolios, focusing on ARR protection and net revenue retention.
• Build and maintain trusted advisor relationships with C-suite sponsors, Chief People Officers, and L&D Directors in the US.
• Identify and qualify upsell and cross-sell opportunities to drive incremental revenue through value-led business cases.
• Lead renewal planning 12 months in advance, constructing narratives anchored in demonstrable customer outcomes.
• Coordinate across Customer Success, Product, and Professional Services to ensure a unified customer experience.
• Analyze adoption and health metrics to shape account strategy and mitigate churn risks.

Requirements

• Minimum 5 years of experience in account management or commercial roles within enterprise SaaS or learning technology.
• Proven track record of managing six and seven-figure ARR portfolios with accountability for GRR and NRR.
• Experience managing US-based or international clients from a UK base.
• Ability to lead strategic conversations at the executive level (CPO, HRD).
• Strong skill in navigating complex, multi-stakeholder organizations through influence.
• Ability to flex working hours to accommodate US time zones.

Culture & Benefits

• Unlimited holiday and "hirify.globaldays" (reduced work hours every Friday).
• Flexible working hours within core hours (10:00–16:00).
• Work from anywhere policy (up to 4 weeks per year).
• Comprehensive support: Health Cash Back Plan, Employee Assistance Program, and financial support via Maji.
• Salary sacrifice schemes for pensions and green cars, plus a Cycle to Work scheme.
• Birthday and Christmas days off, including a festive shutdown.

Hiring process

• Initial screening call with the People Team.
• First-stage interview with the functional team.
• Practical assessment task or case study.
• Final interview with the Hiring Manager and senior leadership.