Amazon Reimbursement Specialist (Ecommerce)

TL;DR

Amazon Reimbursement Specialist (Ecommerce): Identifying, validating, and filing reimbursement claims for FBA-related issues with an accent on inventory discrepancies and fee optimization. Focus on analyzing reimbursement trends, implementing preventative measures, and developing automated claim management tools.

Location: Remote (Global). Working hours: 9am - 5pm Pacific Standard Time (PST)

Company

hirify.global is a data-driven team passionate about solving challenges and driving success in the rapidly evolving ecommerce market.

What you will do

• Identify, validate, and submit reimbursement claims for lost, damaged, or misclassified FBA inventory and incorrect fees.
• Monitor and track reimbursement cases to ensure timely and accurate resolution.
• Analyze reimbursement trends to identify recurring issues and implement preventative measures.
• Collaborate with internal teams to reconcile inventory discrepancies and billing errors.
• Build and improve automated reimbursement tools and workflows (for advanced candidates).
• Generate reports and ensure full compliance with Amazon policies and procedures.

Requirements

• Deep knowledge of Amazon FBA operations and fee structures.
• Expertise in reimbursement claim processes and case filing.
• Proficiency in Excel or Google Sheets for tracking and reporting.
• Excellent written and spoken English.
• Availability to work 9am - 5pm Pacific Standard Time (PST).
• Knowledge of Amazon Seller Central reporting tools and dashboards.

Nice to have

• Experience with automated reimbursement software.
• Prior experience reconciling inbound FBA shipment discrepancies.

Culture & Benefits

• Global remote work environment that values work-life balance.
• Opportunities to shape the role and grow within the organization.
• Innovative culture focused on leveraging data to solve complex challenges.