Scaled Customer Success Manager (SaaS)

TL;DR

Scaled Customer Success Manager (SaaS): Managing and growing the Tech Touch customer base to drive platform adoption and achieve retention goals with an accent on data-driven engagement and scalable customer journeys. Focus on optimizing 1:many programs, identifying expansion opportunities, and improving customer health at scale.

Location: Remote in the United States (specifically CA, CO, MA, NY, NJ, OR, PA, TX, UT, and WA)

Salary: Base $70,000 - $115,000, OTE $105,000 - $145,000 per year

Company

hirify.global is a leading omnichannel customer engagement solution powering personalized journeys via mobile and web push notifications, in-app messaging, SMS, and email.

What you will do

• Drive hirify.global platform adoption for Tech Touch customers to achieve GDR and NDR goals.
• Manage inbound customer conversations and leverage on-demand resources to address needs.
• Participate in and enhance 1:many programs such as Office Hours and Trainings.
• Collaborate cross-functionally with Product, Sales, Marketing, Onboarding, and Support to find engagement opportunities.
• Identify and optimize key aspects of the customer journey to improve health and expand use cases at scale.
• Develop deep platform knowledge to help various verticals achieve their desired customer outcomes.

Requirements

• 2+ years of demonstrated success in a Customer Success role.
• Proven history of managing large, growing customer cohorts with a solution-oriented mindset.
• Strong communication and interpersonal skills to build trust with stakeholders.
• Ability to balance and prioritize multiple tasks and projects simultaneously.
• Experience using Customer Success Platforms and understanding of CS metrics and KPIs.
• Must be based in the United States (specifically CA, CO, MA, NY, NJ, OR, PA, TX, UT, or WA).

Culture & Benefits

• Remote-first work environment as the default option in the US.
• Competitive equity program.
• Comprehensive and inclusive benefits package.
• Collaborative culture with a strong emphasis on ownership and personal growth.
• Environment that values friendliness, empathy, and a growth mindset.