Customer Operations Manager (Manufacturing)

TL;DR

Customer Operations Manager (Manufacturing): Leading end-to-end customer lifecycle operations, overseeing order management, and ensuring ERP/EDI system integrity within a sustainable manufacturing environment. Focus on optimizing order-to-cash processes, managing cross-functional fulfillment, and leading a high-performing customer service team.

Location: St Louis, Missouri (Onsite)

Company

A forward-thinking manufacturer creating innovative and sustainable entrance matting and engineered surface solutions for commercial and industrial markets.

What you will do

• Lead end-to-end customer order lifecycle management, including order entry, fulfillment, invoicing, and issue resolution.
• Oversee data integrity across ERP, CRM, EDI, and eCommerce platforms to ensure accurate pricing and synchronization.
• Manage operational workflows, including onboarding, product allocation, supply prioritization, and demand planning.
• Handle customer complaints, returns, refunds, and sample requests.
• Supervise and develop a customer service team serving 1,000+ accounts and multi-brand portfolios.
• Collaborate with sales, logistics, finance, and IT to improve process efficiency and customer experience.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations Management, or a related field.
• 5+ years of customer service leadership and people management experience in manufacturing, retail, or distribution.
• Proven experience managing ERP systems (Epicor preferred), CRM platforms, and EDI workflows.
• Proficiency in Microsoft Office and Power BI reporting tools.
• Strong understanding of order-to-cash processes and manufacturing supply chain operations.

Culture & Benefits

• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Company-paid life and disability insurance.
• Paid vacation and holidays to support work-life balance.
• Ongoing training and professional advancement opportunities.
• Safety-first, team-oriented culture grounded in continuous improvement.