Senior Manager - Business and Commercial Banking Conduct & Compliance (Fintech)

TL;DR

Senior Manager - Business and Commercial Banking Conduct & Compliance (Fintech): Providing high-impact second-line oversight and regulatory challenge for business and commercial banking sectors with an accent on conduct risk and regulatory compliance. Focus on translating complex UK regulatory requirements into practical guidance and ensuring optimal customer outcomes.

Location: Hybrid (Must be based in the UK; requires spending at least 40% of time at a Risk Hub in Edinburgh, Leeds, Halifax, Cardiff, Bristol, Birmingham, or Chester)

Salary: £85,500 - £110,000

Company

A major financial services group transforming its operating model to build the future of finance.

What you will do

• Partner with first-line collaborators to influence strategy, product design, customer journeys, and key risk decisions.
• Provide expert second-line conduct and compliance oversight to ensure regulatory expectations are met and risks are mitigated.
• Identify, assess, and escalate conduct risks, issues, and emerging themes across Business and Commercial Banking.
• Translate evolving regulatory requirements, such as Consumer Duty, into pragmatic guidance for business implementation.
• Drive improvements in risk management and control maturity through outcome testing and governance forums.
• Collaborate across Risk Specialist teams within CCOR to deliver a joined-up second-line service.

Requirements

• 5+ years of experience in Conduct Risk, Compliance, or Regulatory Risk, ideally within a Business or Commercial Banking environment.
• Deep understanding of UK regulatory expectations, including Consumer Duty, CONC, BCOBS, and Payment Services Regulations.
• Strong communication skills with the ability to engage credibly with senior audiences in governance fora.
• Confidence in balancing regulatory expectations and customer outcomes with commercial considerations.
• Experience overseeing change and transformation activities from a conduct and compliance perspective.
• Data-led approach with a growth mindset and commitment to continuous improvement.

Nice to have

• Professional qualification related to Compliance or Risk.
• Experience shaping and developing group-level policies, standards, or frameworks.
• Experience in designing, improving, or testing controls.

Culture & Benefits

• Hybrid working model providing flexibility in office attendance.
• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 30 days of holiday plus bank holidays.
• Range of wellbeing initiatives and generous parental leave policies.