Service Support Coordinator II (Debrief Admin)

TL;DR

Service Support Coordinator II (Debrief Admin): Ensure timely review, audit, and invoicing of service request tickets with an accent on Time & Material quotes, billing accuracy, and revenue recognition. Focus on monitoring service execution, resolving discrepancies, and maintaining Install Base data consistency.

Location: Philippines

Company

Global leader in critical digital infrastructure scaling for AI, data centers, and next-gen technology.

What you will do

• Prepare, create, and coordinate Time & Material quotes for Customer Engineers, managers, and customers.
• Create service tickets from approved quotes and notify District Managers for execution.
• Monitor ticket progress, review completions for billing, and audit billability.
• Validate revenue/cost recognition, correct discrepancies, and update Install Base data.
• Coordinate with engineers, parts department, and customers on parts, disputes, and resolutions.
• Maintain relationships with stakeholders and contribute to team goals and process improvements.

Requirements

• College graduate, preferably in Management, Business, or relevant field.
• Knowledge of Accounts Payable/Receivable processes, PO/quotation review.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Access).
• Excellent phone, interpersonal, and customer resolution skills.
• Strong organizational skills, multitasking, attention to detail, ability to work with minimal supervision.

Culture & Benefits

• High-performance culture rewarding innovation, excellence, and impact with CEO Awards.
• Leadership focused on accountability, collaboration, and customer-centric thinking.
• Continuous growth through rotational programs and high-impact projects.
• Commitment to inclusion, diversity, and valuing unique perspectives.