SaaS Support Position (International)

TL;DR

Support Representative (SaaS): Delivering technical assistance to customers using cloud-based products through chat, email, and remote sessions with an accent on diagnosing issues and resolving support tickets. Focus on managing escalations, coordinating with development teams, and contributing to knowledge base documentation.

Manila, Philippines

Company

hirify.global is a people-first company providing simple, powerful, and secure cloud-based solutions to accelerate business transformation.

What you will do

• Provide technical assistance via chat, email, and remote sessions to diagnose and resolve customer issues.
• Manage support tickets in Salesforce and ensure timely communication with technical and non-technical users.
• Escalate complex issues to advanced support and development teams following established processes.
• Handle product concerns including bugs and enhancements.
• Contribute to the knowledge base by creating and updating support documentation.

Requirements

• Strong troubleshooting skills and ability to communicate technical concepts to non-technical audiences.
• Experience with ticket management systems like Salesforce.
• Collaborative mindset with accountability and empathy in a fast-paced environment.
• Location in Manila, Philippines.

Culture & Benefits

• People-first culture focused on innovation, collaboration, and personal growth.
• Opportunity to advance world-class solutions with an exceptional team.
• Equal employment opportunity employer committed to diversity and inclusion.