Customer Service Advisor

TL;DR

Customer Service Advisor (Background Checking): Support clients and candidates throughout onboarding and employment screening journeys via inbound calls, live chat, and email with an accent on 'Right First Time' approach and exceptional service delivery. Focus on resolving issues calmly in challenging situations, proactive problem-solving, and continuous team improvements.

Location: Hybrid in Nottingham office (40% onsite)

Company

Global data and technology company powering opportunities for people and businesses in financial services, fraud prevention, healthcare, automotive, and more, with 22,500 people across 32 countries.

What you will do

• Handle inbound telephone calls, live chat, and email correspondence from clients and candidates.
• Support onboarding and employment screening processes with a customer-first mindset.
• Adopt 'Right First Time' approach to deliver exceptional service from initial interactions.
• Develop customer service and administration skills within a high-performing team.
• Contribute to a friendly environment while building a career in customer services.

Requirements

• Location: Hybrid role based in Nottingham office (40% onsite required)
• Contact centre experience across phone, email, and live chat.
• Calm approach in challenging situations.
• Natural problem-solver with customer-first mindset.
• Team player contributing positively to the working environment.
• Proactive approach to continuous improvement.

Culture & Benefits

• Hybrid working with 40% onsite in Nottingham.
• Competitive compensation and discretionary bonus.
• Pension, Bupa healthcare, sharesave scheme, and more core benefits.
• 25 days annual leave + 8 bank holidays + 3 volunteering days; option to purchase more leave.
• Focus on DEI, work/life balance, development, collaboration, wellness, and recognition.
• Award-winning culture: World's Best Workplaces™ 2024 and Great Place To Work™ in 24 countries.