Customer Service Advisor (Retention/Proactive)

TL;DR

Customer Service Advisor (Retention/Proactive): Help retain customers by demonstrating the value of hirify.global's payments infrastructure, aiming to maximise loyalty. Focus on proactive customer engagement and building long-term relationships in in-person commerce.

Location: Office-first in Bristol, UK (4+ days per week)

Company

hirify.global disrupted the UK payments market to become the largest and most loved acquirer, with purpose-built infrastructure for in-person commerce.

What you will do

• Demonstrate the value of hirify.global to retain customers and maximise loyalty.
• Engage proactively with customers to address needs and build relationships.
• Contribute to customer success as part of an office-first culture.

Requirements

• Must work from the office in Bristol, UK 4+ days per week
• Exceptional customer service skills with focus on retention.
• Ability to thrive with autonomy, trust, and ownership.

Culture & Benefits

• Office-first culture emphasizing in-person collaboration.
• Autonomy, trust, and ownership to thrive.
• Commitment to diversity, equity, and inclusion.