Contact Centre Advisor

TL;DR

Contact Centre Advisor (Telephony): Providing communications support for diabetic eye screening services across the UK and Ireland with an accent on booking appointments, database validation, and high-volume customer interactions. Focus on triaging telephony issues, ensuring timely notifications, and maintaining accurate patient databases under rotating shifts.

Location: Must have pre-existing right to work and travel within the UK. Services across UK and Ireland. Rotating shifts: 08:00–16:00 and 10:00–18:00.

Company

hirify.global, part of global NEC Corporation, delivers software for public services like healthcare screening, emergency response, and government operations.

What you will do

• Handle incoming and outgoing calls from patients and healthcare professionals to book, cancel, or reschedule diabetic eye screening appointments.
• Perform database validation, cleansing, and issue timely communications to ensure patients receive notifications.
• Triage and resolve telephony/communications issues using software logs and problem-solving skills.
• Maintain accurate databases in a high-volume, target-based call environment.
• Work individually or as part of a delivery team to deliver excellent customer service.

Requirements

• Pre-existing right to work and travel within the UK; documentary evidence required.
• Broad telephony/communications background with VOIP experience.
• Comfortable with software logs, networking concepts, Microsoft Client/Server/Database.
• Excellent problem analysis, solving skills, and ability to work under pressure.
• GCSE English to grade C (or equivalent).
• Team player with "can-do" attitude and initiative.

Nice to have

• Telephony systems and call centre experience.
• Database data entry and MS Word/Excel competency.
• Customer service skills.

Culture & Benefits

• Private medical cover for employees (option to add family).
• 25 days paid holiday with buy/sell option.
• Group pension with up to 8.5% employer contributions.
• 4x basic salary life assurance.
• Flexible benefits and free LinkedIn Learning access.