Customer Experience Project and Technology Manager

TL;DR

Customer Experience Project and Technology Manager (Aviation): Leading projects to improve customer experience across touchpoints through technology adoption and process enhancements with an accent on customer journey optimization and cross-functional alignment. Focus on analyzing feedback data, implementing tech solutions, and delivering measurable improvements in satisfaction metrics.

Location: Based in Budapest, Hungary

Company

Leading European low-cost airline with over 8,000 employees from 110+ nationalities, focused on affordable air travel and sustainability.

What you will do

• Lead customer experience improvement projects from planning to execution, ensuring on-time and on-budget delivery.
• Coordinate with internal teams and external stakeholders to identify and implement technology-driven enhancements.
• Oversee adoption of new technologies to streamline customer service workflows and tools.
• Analyze customer feedback and data to pinpoint pain points and develop strategies for seamless multi-channel experiences.
• Collaborate with marketing, IT, operations, and other departments to align initiatives with business goals.
• Monitor project progress, provide updates to senior management, and report on impact to customer satisfaction.

Requirements

• Fluent English (written and spoken)
• 3-5+ years overall experience, including 2+ years in project management, preferably in customer experience or technology roles.
• Proven track record managing multiple projects simultaneously.
• Strong understanding of customer experience principles and technology solutions.
• Proficiency in project management tools and software.
• Bachelor’s or Master’s degree.

Nice to have

• Experience in aviation or similar industries.

Culture & Benefits

• Diverse and inclusive team environment with values of inclusivity, positivity, dedication, integrity, and sustainability.
• Extensive training and development opportunities for career growth.
• Occasional travel opportunities.
• Challenging roles in a rapidly expanding airline.