Casework Coordinator

TL;DR

Casework Coordinator (Refugee Support): Managing provision of services to RSS-funded refugee clients including public benefits, legal support, employment programs, and health care with an accent on case assignment, service coordination, and partnerships. Focus on ensuring timely high-quality delivery, accurate documentation, program performance monitoring, and staff training.

Location: Louisville, KY, USA (standard office environment and field work in service area, Monday-Friday 9:00am-5:00pm, occasional weekends/evenings)

Pay Range: $25 - $27 (US-based candidates)

Company

International humanitarian NGO founded in 1933, operating in 40+ countries and 29 US cities to restore health, safety, education, and economic wellbeing to people affected by conflict and disaster.

What you will do

• Lead and coordinate RSS-funded case management to deliver high-quality services per IRC policies and donor requirements.
• Assign cases and tasks based on staff capacity and client needs, ensuring service continuity.
• Coordinate client access to public benefits, legal support, employment, SSI, and health/mental health care.
• Build partnerships with internal teams and community organizations for seamless resource access.
• Develop and implement new RSS programming based on donor guidance and client needs.
• Maintain accurate documentation, monitor program performance, recruit/train staff, and represent IRC in meetings.

Requirements

• High school diploma required, bachelor’s in social work or related field preferred.
• At least 2 years relevant experience required; refugee resettlement/RSS experience preferred.
• Fluency in English with strong verbal/written communication.
• Strong relationship building, diplomacy, networking, and multicultural communication skills.
• Self-starter with problem-solving, time management, attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook), digital tools for data entry/research.
• Valid driver’s license, access to personal insured vehicle.
• US work authorization required.

Nice to have

• Bachelor’s degree in social work or related field.
• Experience in refugee resettlement and RSS program.

Culture & Benefits

• Comprehensive US benefits: medical ($163+/month), dental ($6.50+/month), vision ($5+/month).
• 10 sick days, 10 US holidays, 20-25 PTO days based on role/tenure.
• FSA for healthcare/commuter, 403b retirement with immediate vesting match, disability/life insurance.
• Employee Assistance Program for staff/families (counseling, mental health).
• Commitment to integrity, service, equality, accountability; safeguarding policies.
• Inclusive, trauma-informed workplace promoting collaboration.