Medical Software Technical Support Specialist (Medtech)

TL;DR

Medical Software Technical Support Specialist (Medtech): Providing technical assistance and troubleshooting for PACS/RIS systems within healthcare environments with an accent on software and hardware resolution. Focus on diagnosing DICOM and HL7 standard issues, ensuring system performance, and maintaining client documentation.

Location: Morocco

Company

hirify.global is a provider of medical imaging software and healthcare IT solutions.

What you will do

• Provide technical assistance to clients by identifying problems and guiding them through corrective steps.
• Troubleshoot and resolve software and hardware-related issues, including account setup and network configuration.
• Maintain and write technical documentation and manuals to improve client references.
• Monitor compliance with service agreements to avoid legal challenges.
• Log and track system issues through to resolution within agreed time limits, escalating to software developers when necessary.
• Collaborate on the development of client training programs by identifying learning issues.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Biomedical Engineering, or a related field.
• 2-5 years of experience in technical support, specifically within healthcare focusing on PACS & RIS.
• Strong knowledge of PACS systems, DICOM, and HL7 standards.
• Proficiency in troubleshooting both software and hardware issues.
• Excellent written and verbal communication skills.
• CVs must be submitted in both English and French.

Nice to have

• Relevant professional certifications.