Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager (SaaS): Develop and execute strategies to drive product adoption, foster long-term customer relationships, and ensure enterprise clients achieve maximum value from the hirify.global platform with an accent on data-driven customer health monitoring and cross-functional collaboration. Focus on resolving complex issues, identifying upsell opportunities, and advocating for customer needs with Product and Support teams.

Location: Hybrid role in Casablanca office (4 days in office, 1 day remote from home). Must possess legal right to work in Morocco; no relocation or travel assistance provided.

Company

hirify.global is a SaaS unicorn providing an API-first platform that connects food and retail businesses for seamless on- and off-premise sales and delivery.

What you will do

• Develop and execute strategies for long-term customer relationships, guiding enterprise clients through success milestones and product adoption.
• Collaborate cross-functionally with Account Managers and Support to resolve issues and advocate for new features with Product team.
• Monitor usage data to demonstrate value, improve customer health, and boost adoption rates.
• Serve as escalation point for complex technical and non-technical queries, ensuring timely resolutions.
• Identify upsell opportunities and support renewal management for revenue growth.

Requirements

• Professional fluency in English, French, and Arabic with strong written and verbal communication skills.
• 2+ years in customer-facing role (Customer Support, Success, or Account Management), ideally in SaaS.
• Analytical mindset for complex issues and data tools to measure customer health.
• Ability to manage multiple projects in fast-paced environment.
• Exceptional communication to build trust with stakeholders.
• Legal right to work in Morocco; familiarity with Google Suite and Zoom.

Culture & Benefits

• Dedicated learning budget for skill development.
• Work on cutting-edge solutions with weekly releases in a global, diverse team.
• Regionally tailored compensation and benefits.
• Culture of innovation, transparency, and inclusion valuing multiple perspectives.
• Flexible hybrid schedule: 4 days in Casablanca office, 1 day remote.