Team Leader (Customer Support)

TL;DR

Team Leader (Customer Support): Leading and managing customer service operations with an accent on appointment setting and team performance. Focus on managing graveyard shift workflows and ensuring high-quality communication standards.

Location: Remote

Salary: $44,659.05 gross

Company

hirify.global is a provider of professional business support and customer service solutions.

What you will do

• Lead and manage a team of support agents to meet operational goals.
• Oversee appointment setting and customer service workflows.
• Manage team performance, multitasking, and communication quality.
• Coordinate operations during the graveyard shift.
• Participate in annual performance reviews and team-building activities.

Requirements

• 5+ years of experience as a Team Leader or Manager is a plus.
• Excellent English communication skills.
• Background in Customer Service; appointment setting experience is an advantage.
• Ability to work graveyard shifts and start training immediately.
• Home office setup: Core i5 or higher (7th gen+), 12-16GB RAM, noise-canceling headset, and dual monitors.
• Stable internet connection with at least 25 Mbps upload and download.

Culture & Benefits

• Full remote work-from-home setup.
• Comprehensive benefits including HMO, Loyalty Investment Fund, and Memorial Plan.
• 13th-month pay and government-mandated benefits.
• Paid time off and paid leaves.
• Performance-based and attendance-based incentives.
• Company culture events: annual outing, year-end party, and quarterly team-buildings.