Manager Customer Success (HR Tech)

TL;DR

Manager Customer Success (HR Tech): Supervising a team of Client Success Associates to ensure timely and accurate completion of background screening and onboarding activities with an accent on team leadership and client satisfaction. Focus on performance management, analyzing team metrics, and resolving high-level client escalations.

Location: Remote (Must be based in the Philippines)

Company

Global leader providing background screening and onboarding experiences for employers worldwide.

What you will do

• Supervise a work team of Client Success Associates to achieve revenue retention and growth objectives.
• Provide training, guidance, and mentorship for new and existing team members.
• Monitor daily activities and analyze team metrics to ensure consistent performance and quality.
• Handle second-level escalated issues from clients and employees.
• Execute performance management, including conducting performance reviews and managing PIPs.
• Develop cross-departmental relationships to build a strong internal network.

Requirements

• 5+ years of Client Success or solid sales support experience.
• Proven experience managing a team or multiple teams.
• Bachelor’s degree or equivalent professional experience.
• Must be based in the Philippines.
• Excellent oral and written communication skills and phone etiquette.

Culture & Benefits

• Open career paths with opportunities to move into new positions and explore other teams.
• Investment in professional development and employee success.
• Inclusive workplace environment committed to equal opportunity employment.