Director, UX Design & Content

TL;DR

Director, UX Design & Content (ecommerce): Lead distributed UX and Content Design teams for a TCG marketplace with an accent on scalable design systems, customer-centered decision-making, and organizational health. Focus on defining standards, measuring design impact, and aligning outcomes to business growth in a multi-sided marketplace.

Location: Fully remote (primarily US-based organization, Texas mentioned)

Company

hirify.global, an eBay subsidiary, operates the leading global marketplace for trading card games like Pokemon, Magic: The Gathering, and YuGiOh, empowering small businesses and hobby communities.

What you will do

• Define and uphold best practices in information architecture, content strategy, interaction design, and visual systems across a multi-product ecosystem.
• Lead evolution of scalable design systems, patterns, and governance with review mechanisms tied to outcomes.
• Institutionalize customer-centered, data-informed decisions balancing buyer and seller needs to boost trust and engagement.
• Recruit, develop, and retain high-performing UX and Content Design teams with clear expectations and coaching.
• Design scalable operating model, clarify roles, manage dependencies, and ensure alignment in cross-functional product organization.
• Align design vision to company objectives, define 2-3 year strategy, and hold teams accountable for measurable business impact.

Requirements

• 10+ years leading UX and Content Design organizations with proven impact via people, process, and technology.
• Deep expertise in UX/Content principles, wireframing, user flows, prototyping, usability, market research, and AI-assisted workflows.
• Experience leading managers/senior designers in high-growth environments, resource allocation, and build-vs-buy decisions.
• Excellent communication to articulate design insights to cross-functional leaders and influence without authority.
• Comfort with ambiguity, strategic/tactical problem-solving, and tools like GSuite, Jira/Confluence.
• Proficiency guiding customer-informed product decisions in collaborative settings.

Nice to have

• Passion for gaming, hobbies, or collectibles.
• Expertise in ecommerce, online marketplaces, or SMB SaaS.
• Background in agile development, design thinking, mobile/web technologies.
• Formal training in UX Design, HCI, or related fields.

Culture & Benefits

• Fully remote US-based teams with collaborative triad model (Design, Product, Engineering).
• Emphasis on curiosity, craft, direct customer interaction, trust, ownership, and diverse perspectives.
• Comprehensive benefits including medical, 401(k), PTO, parental leave, target bonus, and restricted stock units.
• Commitment to authenticity, bold ideas, and economic opportunity for hobby communities.