Customer Care L3 (Medical Imaging)

TL;DR

Customer Care L3 (Medical Imaging) (Medtech): Providing highest-level technical support and implementing healthcare imaging solutions with an accent on PACS, RIS/HIS, and EMR integrations. Focus on diagnosing complex software issues, performing root cause analysis, and ensuring seamless deployment across cloud and physical environments.

Location: Remote (Must be based in the USA)

Company

hirify.global develops medical imaging technologies and AI solutions to help radiologists and clinicians manage millions of medical images annually.

What you will do

• Serve as the highest level of technical support for hirify.global clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement software solutions in cloud-based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.
• Perform root cause analysis and contribute to knowledge-base documentation.
• Collaborate with project managers and engineers to ensure successful installations and service resolution.

Requirements

• 5+ years of experience supporting or implementing PACS or similar Healthcare IT software.
• Bachelor’s degree in Computer Science or a related field.
• Deep understanding of DICOM, HL7, and IHE standards.
• Hands-on experience with Windows Server, Active Directory, and VMWare.
• Technical proficiency in SQL Server, networking (TCP/IP, VPN, VLAN), and scripting (Bash, PowerShell).
• Must be able to pass a drug test and a background check.

Culture & Benefits

• Competitive salary and comprehensive Health, Vision, and Dental insurance.
• Life insurance and paid time off (holidays, vacation, sick time, and personal days).
• Fully remote work arrangement.
• Professional growth opportunity within a rapidly growing company in the healthcare technology field.
• Respectful and friendly work environment with a family-owned feel.