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7 дней назад

Senior Solution Architect (CX)

Формат работы
remote
Тип работы
fulltime
Грейд
senior
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Senior Solution Architect (CX): Designing and scoping strategic Customer Experience solutions for clients with an accent on speech-based IVR and contact center infrastructure. Focus on translating business requirements into technical architectures, conducting demonstrations, and leading the technical response for RFIs/RFPs.

Location: Remote

Company

hirify.global is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to its clients.

What you will do

  • Represent CX services and solutions to clients and partners at meetings, conferences, and seminars.
  • Analyze and identify business and technical requirements through customer engagement.
  • Architect and scope comprehensive solutions that meet technical and business goals.
  • Present solutions and conduct technical demonstrations for stakeholders.
  • Create detailed proposals and respond to functional/technical elements of RFIs and RFPs.
  • Collaborate with sales, partners, and internal teams to deliver integrated CX solutions.

Requirements

  • 5+ years of experience in speech-based IVR development.
  • Strong knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP).
  • Experience with contact center infrastructure and large-scale implementations.
  • Proven track record in professional services and software sales.
  • Excellent verbal, written, and presentation skills.
  • BS in Computer Science or Information Systems is strongly preferred.

Culture & Benefits

  • Remote work flexibility.
  • Opportunity to work in a diverse, fast-growing organization.
  • Competitive salary based on experience (DOE).
  • Environment that values aptitude, creativity, and professionalism.

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