Senior Solution Architect (CX)

TL;DR

Senior Solution Architect (CX): Designing and scoping strategic Customer Experience solutions for clients with an accent on speech-based IVR and contact center infrastructure. Focus on translating business requirements into technical architectures, conducting demonstrations, and leading the technical response for RFIs/RFPs.

Location: Remote

Company

hirify.global is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to its clients.

What you will do

• Represent CX services and solutions to clients and partners at meetings, conferences, and seminars.
• Analyze and identify business and technical requirements through customer engagement.
• Architect and scope comprehensive solutions that meet technical and business goals.
• Present solutions and conduct technical demonstrations for stakeholders.
• Create detailed proposals and respond to functional/technical elements of RFIs and RFPs.
• Collaborate with sales, partners, and internal teams to deliver integrated CX solutions.

Requirements

• 5+ years of experience in speech-based IVR development.
• Strong knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP).
• Experience with contact center infrastructure and large-scale implementations.
• Proven track record in professional services and software sales.
• Excellent verbal, written, and presentation skills.
• BS in Computer Science or Information Systems is strongly preferred.

Culture & Benefits

• Remote work flexibility.
• Opportunity to work in a diverse, fast-growing organization.
• Competitive salary based on experience (DOE).
• Environment that values aptitude, creativity, and professionalism.