Voice User Interface Designer

TL;DR

Voice User Interface Designer: Gather requirements and design speech and DTMF IVR applications, create call flow diagrams and voice user interface specifications with an accent on user-centered designs. Focus on conducting usability testing, tuning applications for performance, and supporting grammar design.

Location: Remote

Company

Fast-growing system integrator offering strategic Customer Experience (CX) solutions to clients.

What you will do

• Gather requirements and design speech and DTMF IVR applications
• Create call flow diagrams and voice user interface design specifications
• Collaborate with peers and customers to develop user-centered IVR designs
• Conduct usability testing
• Tune applications for optimum performance
• Support speech scientists in grammar design and tuning
• Assist sales and marketing with materials showcasing user-centered design methodology

Requirements

• 5+ years professional experience as a user interface designer
• Background in linguistics, cognitive psychology, or behavioral sciences
• Computer science experience a plus
• Excellent verbal and written communication skills

Culture & Benefits

• Competitive compensation DOE
• Collaborative yet flexible work environment
• Excellent benefits
• Diverse organization valuing aptitude, creativity, and experience