IVR Audio and Localization Specialist

TL;DR

IVR Audio and Localization Specialist (CX): Manage large corpus of multilingual IVR audio prompts, QA, edit, post-process audio files, and handle voice talent/vendor relationships with an accent on global scheduling, coaching, style guides, and glossaries. Focus on gathering customer requirements and assisting with human/computer IVR dialogue design and localization.

Location: Remote

Company

A fast-growing system integrator offering strategic Customer Experience (CX) solutions.

What you will do

• Manage a large corpus of multilingual audio IVR prompts.
• QA, edit, and post-process multilingual audio files.
• Manage voice talent and localization vendor relationships: scheduling, remote coaching of global recording sessions, preparing orders, coordinating feedback, maintaining IVR Style Guide and glossaries.
• Gather customer requirements and assist with IVR dialogue design and localization.

Requirements

• Strong background in linguistics and principles of conversational dialogue.
• Close attention to detail at copy editor level, rigorous with diacritical marks and spelling.
• Strong communication skills to formulate clear questions for vendors.
• Solid experience with Microsoft Office (Word, Excel).
• Flexibility to attend conference calls at odd hours.

Nice to have

• Fluency in non-English languages.
• IVR (VUI) design experience.
• Library science/cataloging experience.
• Copy editing experience.
• Audio editing experience.

Culture & Benefits

• Diverse organization valuing aptitude, creativity, and experience.
• Opportunity to design and deliver CX solutions for beautiful customer journeys.
• Work with bright, passionate, committed professionals striving to be the best.