Genesys Engineer

TL;DR

Genesys Engineer (CX): Installation, configuration, and testing of Genesys software for large-scale customer experience solutions with an accent on enterprise routing, T-Server/I-Server integrations, SIP Server, Voice Portal, and reporting. Focus on supporting implementations, daily operations, and maintenance of the Genesys product suite.

Remote in National, CA

Company

Fast-growing system integrator offering strategic Customer Experience (CX) solutions.

What you will do

• Install, configure, and test Genesys software.
• Support large implementations of the Genesys product suite.
• Handle daily operations and maintenance.

Requirements

• 3+ years with Genesys Enterprise Routing solutions.
• 3+ years with Genesys T-Server and I-Server integrations.
• 3+ years with Genesys SIP Server.
• 3+ years with Genesys Voice Portal (GVP).
• 3+ years with Genesys Reporting.

Nice to have

• 2+ years with Genesys eServices.
• 2+ years with Genesys Workforce Management.
• 2+ years with Genesys Agent Desktops (GAD and iWS).
• 2+ years with Genesys Info Mart and Interactive Insights.
• J2EE (Java, Servlets, JSP, EJB, JSF).
• .NET (C#, ASP.NET, ADO.NET).

• Relocation assistance available to the right candidate.