Genesys Cloud Engineer

TL;DR

Genesys Cloud Engineer (CX): Design and deliver contact center solutions with an accent on implementing Genesys Cloud platform, developing call flows in Architect, and IVR routing. Focus on conducting technical implementations from post-sale to support, writing and executing test plans, and owning assigned tasks.

Location: Remote

Company

A fast-growing system integrator offering strategic Customer Experience (CX) solutions.

What you will do

• Implement Genesys Cloud contact center solutions
• Conduct technical implementation activities from post-sale to support transition
• Develop call flows in Genesys Architect for routing and IVR
• Write and execute test plans
• Demonstrate strong follow-through, ownership, and responsibility for assigned tasks

Requirements

• 1+ year of experience with the Genesys Cloud platform
• 3+ years of experience with contact center solutions
• Experience with applications leveraging APIs, JSON or JavaScript
• Knowledge of change control processes
• Excellent communication skills
• Genesys Cloud CX: Professional Certification

Nice to have

• Genesys Cloud CX: Architect Certification
• Genesys Cloud CX: Developer Certification
• Genesys Cloud CX: Quality Management Certification
• Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones
• Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript