CX Business Analyst

TL;DR

CX Business Analyst: Design, test, and deliver CX solutions providing beautiful customer journeys with an accent on detail design artifacts, JAD sessions, and testing. Focus on collaborating with cross-functional teams, managing client expectations, and driving project deliverables completion.

Location: Remote

Company

Fast-growing system integrator offering strategic customer experience (CX) solutions to clients.

What you will do

• Contribute to delivery teams for design, business case development, and testing.
• Develop detail design artifacts including page, form, and service descriptions.
• Participate in detail design process with research, note-taking, and writing.
• Assist in conducting JAD sessions and mapping requirements to designs.
• Collaborate with cross-functional teams and manage client expectations.
• Write and execute test cases, own project deliverables completion.

Requirements

• 4+ years of business consulting experience, with 2+ years on large-scale projects.
• Expertise in writing page, form, and service designs using Microsoft Word.
• Expertise in creating page mockups using Microsoft Visio.
• Proficiency in tracking deliverables using Microsoft Excel.
• Strong attention to detail, ability to run queries, proactive approach.
• Experience in large complex client environments and web application design sessions.

Nice to have

• Experience with Microsoft Azure DevOps.
• Experience facilitating client design sessions.
• Experience with Microsoft Teams, OneNote, Axure.

Culture & Benefits

• Excellent compensation and benefits.
• Collaborative yet flexible work environment.
• Diverse organization valuing aptitude, creativity, and commitment.