Customer Success Manager (Türkiye)

TL;DR

Customer Success Manager (Türkiye): Lead post-sale journey for Turkish utilities adopting AI-powered digital twins of power grids with an accent on onboarding, workflow integration, and revenue retention. Focus on bridging technical AI/physics models to executive business outcomes, conducting QBRs, and shaping product roadmap via market feedback.

Location: Remote from Türkiye, comfortable traveling 20-40%.

Company

Advanced machine learning platform creating engineering-grade, physics-enabled digital twins of electricity grids across four continents to help utilities simulate risks and optimize infrastructure investments.

What you will do

• Lead post-sale onboarding and long-term account management for Turkish utilities, ensuring platform adoption in vegetation management, clearance analysis, and CAPEX prioritization.
• Conduct Quarterly Business Reviews (QBRs) and maintain relationships with DSOs and TSOs stakeholders.
• Bridge complex technical outputs to business value, monitor customer health, and drive upsell/expansion opportunities.
• Act as voice of Turkish market, collaborating with EU Sales, Deployment, and Product teams to align roadmap with local needs.

Requirements

• Fluent Turkish speaker with professional fluency in English (C1+)
• 5-10+ years in Customer Success, Technical Consulting, or Enterprise Account Management.
• Background in Utilities, Infrastructure, Energy, or Engineering SaaS preferred.
• Familiarity with GIS or Asset Management systems.
• Comfortable in data-driven and technical discussions with engineers and executives.
• Comfortable traveling 20-40%

Nice to have

• Engineering background (Electrical, Industrial, Civil, or Energy).
• Experience with Electricity Distribution (DSO) or Transmission (TSO) operators.

Culture & Benefits

• Work impacting global power grid safety and resilience against extreme weather.
• Expert proficiency in 3D modeling and Digital Twin technology.
• Fast-scaling environment with influence on product roadmap and enterprise partnerships in Türkiye.
• Team of innovative minds focused on real-world impact via AI and machine learning.