Customer Support Advocate (Portuguese Speaking)

TL;DR

Customer Support Advocate (Portuguese Speaking): Creating seamless experiences for clients, Taskers, and partners on a marketplace platform with an accent on customer obsession, urgency, and genuine care. Focus on resolving complex issues, spotting trends in inquiries, and driving satisfaction through proactive solutions and metrics-driven insights.

Location: Remote role based in Poland. Must present valid document authorizing legal work in Poland and meet Polish immigration regulations.

Salary: 82,800 PLN annual gross base pay.

Company

hirify.global is a marketplace platform connecting people with Taskers for home tasks like furniture assembly and moving help, partnered with IKEA.

What you will do

• Prioritize customer satisfaction with personalized, caring interactions balancing urgency and empathy.
• Understand needs through feedback, spot trends in inquiries, and adapt to improve experiences.
• Demonstrate ownership in problem-solving, proactively resolving issues as a trusted resource.

Requirements

• Minimum 1 year in customer service.
• Exceptional problem-solving for complex issues.
• Strong ownership, curiosity, and solutions-focused mindset.
• Empathetic communication skills, fluent in English (written and verbal).
• Detail-oriented with rapid, effective communication.
• Fluency in Portuguese (required for role).

Culture & Benefits

• Hybrid company valuing flexibility, in-person connections, and work-life balance.
• Collaborative, innovative culture focused on inclusion, diversity, and core values like customer obsession and bold action.
• Competitive compensation with bonus, global benefits including health insurance, generous time off, 2 company-wide closure weeks, stipends for wellness/productivity/education, and IKEA discounts (benefits vary by country).

Hiring process

• Initial recruiter phone screen followed by video-based interviews with hiring teams.
• Communications only via hirify.global.com domain; no text or chat apps used.