Zoom Contact Center Senior Consultant

TL;DR

Zoom Contact Center Senior Consultant: Responsible for the development, testing, and delivery of the Zoom Contact Center software platform with an accent on implementing Zoom Contact Center software and integrating various call center technologies. Focus on configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments, and managing high-complexity projects.

Location: Remote, must be able to work US daytime hours

Company

hirify.global pioneers engagement and growth solutions that fuel the exceptional customer experience (CX).

What you will do

• Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions in customer environments.
• Implement high-complexity projects, proactively managing risk and ensuring solution quality through structured testing and validation.
• Mentor Software Engineers.
• Enhance and improve software written in JavaScript.
• Code and test projects, delivering high-quality software on time.

Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 3 or more years of experience in Zoom Contact Center and UC environments.
• Experience with enterprise-level CCaaS architecture for complex business needs.
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies.
• Ability to work US daytime hours

Nice to have

• Experience with Conversational AI platforms.
• Network infrastructure experience.
• Experience creating and presenting to executive-level stakeholders (technical and non-technical).

Culture & Benefits

• TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
• TTEC is a proud equal opportunity employer.
• Committed to expanding our diverse and inclusive workforce.