Customer Engineer (AI)

TL;DR

Customer Engineer (AI/Frontend): Lead interactive onboarding and optimization of AI-powered visual development platform for enterprise design and engineering teams with an accent on Fusion code generation and Publish content management. Focus on debugging integrations, scaling AI workflows, and developing enablement resources to drive customer adoption and ROI.

Remote - United States, San Francisco / Bay Area preferred

$100,000 - $180,000 USD

Company

Pioneering Visual Development Platform that empowers teams to build digital products using AI-powered workflows bridging design and code.

What you will do

• Lead interactive onboarding programs including live workshops, hands-on integrations, and technical pairings for enterprise teams.
• Guide customers in implementing and optimizing Builder’s platform from AI code generation to visual content management.
• Collaborate with developers and designers to debug issues, extend functionality, and build demonstration projects.
• Identify and scale high-impact AI workflows to accelerate design-to-code handoffs and reduce engineering bottlenecks.
• Develop enablement resources like guides, sample repos, and onboarding templates from customer engagements.
• Partner with Product and Engineering to translate feedback into features and improve onboarding.

Requirements

• 4+ years front-end development experience with HTML, CSS, JavaScript, and frameworks like React, Vue, or Angular.
• Experience or strong interest in prompt design, generative AI tools, or LLM-based workflows.
• Familiarity with headless architectures, APIs, GraphQL, and content/data flows in large systems.
• Proven success supporting or implementing complex software for enterprise customers.
• Ability to translate technical/business needs into adoption plans with measurable outcomes.
• Thrives in dynamic environments, open to feedback and experimentation.

Culture & Benefits

• Unlimited time off with 3 weeks minimum, plus mental health days.
• Paid parental leave (12 weeks full pay).
• $500 home office budget and $500 annual learning budget.
• Co-working space reimbursement up to $300/month.
• 100% employer-paid health, dental, vision insurance; additional coverage depending on location.
• 401k for US team members and real equity with 10-year exercise window.