Digital Customer Success Specialist (EdTech)

TL;DR

Digital Customer Success Specialist (EdTech): Managing the inbound queue for the digital customer segment with an accent on triaging non-technical requests and identifying at-risk customer signals. Focus on guiding users through their adoption journey and providing a rapid-response experience for global customers.

Location: Remote (Philippines)

Company

hirify.global creates intuitive products that simplify learning and personal development to help people succeed in their education and careers.

What you will do

• Serve as the first line of strategic defense for global customers, providing rapid-response support.
• Manage reactive volume for the digital segment and own the Inbound Queue.
• Triage non-technical requests to ensure no customer is left behind.
• Identify at-risk signals in customer communications to proactively address concerns.
• Guide users to the appropriate resources to unblock their product adoption journey.

Requirements

• Must be based in the Philippines.
• Experience in managing high-volume inbound customer inquiries.
• Ability to triage requests and identify strategic risk signals.
• Strong communication skills for guiding users through technical adoption.

Culture & Benefits

• Competitive and meaningful benefits tailored to the local country of operation.
• Inclusive environment emphasizing diversity of ideas and outcomes.
• Opportunity to work with a mission-driven team focused on amplifying the power of people to grow.