Architect (AI)

TL;DR

Architect (AI) (Google Cloud/CCAI): Designing and implementing AI-driven self-service solutions for large-scale contact centers with an accent on Google CCAI and Vertex AI integration. Focus on leading technical design decisions, integrating backend systems via web services, and managing multi-site enterprise deployments.

Location: Remote (US) / Austin, TX

Salary: $145,000 - $175,000 per year

Company

hirify.global is a Google Cloud Partner Practice specializing in AI-powered customer experience (CX) solutions for enterprise clients.

What you will do

• Lead the design and implementation of AI self-service solutions for multi-location contact centers.
• Develop AI applications utilizing Google CCAI and Vertex AI.
• Define solution requirements and lead technical design decisions in collaboration with clients.
• Integrate AI solutions with backend systems using databases and web services.
• Perform unit, system, and functional testing of developed code.
• Serve as the technical project lead for the Google Delivery practice.

Requirements

• 8+ years of overall architect experience.
• 4+ years of experience implementing AI solutions.
• 2+ years of hands-on experience with Google CCaaS or UJET.
• Proficiency with Google Cloud Platform (IAM, Storage, Networking, Cloud Run).
• Experience managing large multi-site contact center implementations.
• 4-year bachelor’s degree required.

Nice to have

• Google Certification and/or Badge completion.
• Experience developing Conversational Agents (Dialogflow).
• Proficiency in Javascript, NodeJS, and frameworks (Express and Spring).
• Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.).
• Experience developing mobile applications (iOS, Android).

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Tax-advantaged health care accounts.
• Financial and income protection benefits.
• Paid time off (PTO) and wellness time off.
• Eligibility for an annual incentive program.