Client Manager

TL;DR

Client Manager (Account Management): Managing client relationships and service delivery for Asia-based clients with an accent on case escalation, contract management, and customer satisfaction. Focus on coordinating with internal stakeholders to resolve delivery issues and guiding clients through platform migrations.

Location: Remote (Must be residing in Malaysia)

Company

Global leader in background screening and workforce solutions dedicated to removing barriers in the hiring process.

What you will do

• Act as the primary point of contact and advocate for Asia-based clients, ensuring their business needs are met.
• Manage client contracts, renewals, and facilitate pricing discussions.
• Handle case management administration, including package configuration, user management, and SOP updates.
• Resolve delivery issues by collaborating with internal global customer care, operations, and IT teams.
• Monitor account trends and communicate product or process changes affecting screening programs.
• Guide clients through platform migrations, including transition planning and system navigation training.

Requirements

• Bachelor’s Degree or higher in any field.
• 3–4 years of professional work experience, preferably in client management.
• Strong communication skills in English, Cantonese, and Mandarin (verbal and written).
• Must be residing in Malaysia.
• Proficiency in MS Office (Excel, PowerPoint, Outlook).
• Strong analytical, interpersonal, and problem-solving skills.

Culture & Benefits

• Work-from-home arrangement.
• Inclusive corporate culture with a strong emphasis on Equal Opportunity Employment.
• Opportunity to work within a global leader in the workforce solutions industry.