Customer Support (Invoices & Payments)

TL;DR

Customer Support (Invoices & Payments): Handling customer inquiries and resolving payment discrepancies for a large European web hosting provider with an accent on billing accuracy and international communication. Focus on clarifying outstanding items and supporting the payment resolution process in a high-volume technical environment.

Location: Onsite in Falkenstein, Gunzenhausen, or Nuremberg, Germany

Company

One of the largest web hosting providers and data center operators in Europe, providing high-tech in-house developed products and reliable infrastructure.

What you will do

• Handle customer inquiries related to invoices and payments.
• Clarify incoming payments and manage outstanding items.
• Support the resolution of discrepancies and special cases in the payment process.
• Communicate with international customers in both German and English.

Requirements

• Excellent German and English skills
• Ability to explain complex billing topics in a clear and understandable way.
• Willingness to learn IT-related billing and payment processes.
• Initial experience in customer service, support, or a commercial environment is an advantage.

Culture & Benefits

• Attractive salary and numerous social benefits.
• Flexible working hours where feasible.
• Opportunities for professional and personal development.
• Corporate philosophy emphasizing personal interaction and a strong DIY mentality.