Technical Account Manager (IAM)

TL;DR

Technical Account Manager (IAM): Providing strategic technical guidance for Auth0 customers to optimize identity and security infrastructure with an accent on IAM protocols, architecture review, and product adoption. Focus on solving complex authentication challenges for enterprise clients and ensuring high subscription retention through technical expertise.

Location: Remote within US (Pacific, Mountain, or Central Time Zones). Requires in-person onboarding at San Francisco HQ.

Salary: $128,000 — $176,000 USD (OTE)

Company

hirify.global is a leading identity provider focused on securing every identity, from AI to human, by building trusted neutral infrastructure.

What you will do

• Own the account management function for strategic Auth0 customers, covering both business and technical aspects.
• Advise customers on best practices and product adoption in a post-sales capacity.
• Engage with various personas, including CISOs, Product Owners, and developers.
• Review customer architectures and configurations to enhance security posture and ROI.
• Drive subscription adoption, customer satisfaction, and retention across a portfolio of strategic accounts.
• Contribute to internal and external enablement content for staff and customers.

Requirements

• 7+ years of IT experience, with at least 3 years as a TAM or similar practitioner in the IAM space.
• Proficiency in identity federation protocols: SAML 2.0, OAuth, and OpenID Connect.
• Ability to code in Javascript.
• Understanding of SDLC, CI/CD, and containerization.
• Knowledge of encryption, PKI, and RSA.
• Must reside in Pacific, Mountain, or Central Time Zones.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) and flexible spending accounts.
• Paid leave, including PTO and parental leave.
• Immersive, in-person onboarding experience to accelerate impact.
• Global community with a strong drive for innovation and social impact.