Cold Email Specialist

TL;DR

Cold Email Specialist (Startup): Own client campaigns after signup, managing relationships, performance, satisfaction, and retention with an accent on troubleshooting deliverability issues, optimizing copy, and scaling processes. Focus on diagnosing underperformance, preventing churn, and cross-functional collaboration in a fast-iterating environment.

Location: Remote, flexible hours with client meetings in U.S. time zones.

Company

Growing startup delivering cold email campaigns for scaling businesses.

What you will do

• Act as primary contact for 20–30 clients, leading check-ins and handling requests
• Diagnose and optimize underperforming campaigns, resolving deliverability and copy issues
• Quality-check campaigns pre-launch and track performance metrics
• Build and refine documentation, playbooks, and SLAs for scaling delivery
• Collaborate with founder, developers, and outreach team on technical and execution needs
• Report on client health, risks, and results directly to founder

Requirements

• Experience leading client delivery or account ownership in growing startups or early-stage companies
• Background in cold email agencies, lead generation, or high-velocity environments
• Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
• Ability to write copy, troubleshoot campaigns, and handle APIs/automations
• Daily use of AI tools for operations and strong problem-solving in imperfect systems

Nice to have

• Comfort communicating directly with founders and executives

Culture & Benefits

• High-ownership environment in fast-growing startup with fluid roles
• Flexible working hours
• Focus on execution, impact, and results over perfect processes

Hiring process

• Initial screening
• Interview with founder
• Final discussion
• Offer and onboarding