Success Manager

TL;DR

Success Manager: Own client campaigns, results, satisfaction, and retention post-sale in a growing startup with an accent on cold email performance, deliverability troubleshooting, and scaling processes. Focus on diagnosing underperformance, optimizing campaigns for outcomes, and collaborating with founder, developers, and outreach to prevent churn and ensure delivery.

Location: Remote, flexible hours with client meetings in U.S. time zones

Company

Growing startup providing cold email and lead generation services.

What you will do

• Act as primary point of contact for 20–30 active clients, leading check-ins and managing expectations
• Diagnose and resolve issues in cold email campaigns, including deliverability, list quality, and copy
• Quality-check campaigns pre-launch and continuously optimize for measurable results
• Build and refine delivery documentation, playbooks, and track SLAs and client health metrics
• Collaborate with development and outreach teams on technical issues and execution
• Report directly to founder on client health, risks, and performance

Requirements

• Experience leading client delivery or account ownership in growing startups or early-stage companies
• Background in cold email agencies, lead generation, or high-velocity environments
• Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
• Ability to write copy, troubleshoot campaigns, and understand APIs/automations
• Daily use of AI tools for operational work and strong problem-solving in imperfect systems

Nice to have

• Comfort communicating directly with founders and executives

Culture & Benefits

• High-ownership environment in fast-growing startup with fluid roles and fast iteration
• Flexible working hours
• Direct reporting to founder

Hiring process

• Initial screening
• Interview with founder
• Final discussion
• Offer and onboarding