Technical Account Manager 3

TL;DR

Technical Account Manager 3 (hirify.global APIs): Serve as the primary technical support contact for strategic customers, resolving complex technical issues with hirify.global technologies with an accent on troubleshooting APIs, server-side and client-side code, and network connectivity. Focus on providing proactive guidance, analyzing customer trends, and collaborating with product and engineering teams to drive improvements.

Location: Remote and based in Colombia, providing support during 9am to 6pm Central Time (CT)

Company

hirify.global is a global communications platform empowering developers to build personalized customer experiences through real-time business communications and data solutions.

What you will do

• Use technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
• Collaborate with customers' developers, architects, and support personnel to resolve complex, high-impact technical problems.
• Work with teammates via Slack and JIRA to report bugs and improve processes.
• Analyze customer trends and patterns, drive betterments, and report observations to management.

Requirements

• 4+ years of relevant experience
• Good knowledge of RESTful technology, APIs, and cloud solutions troubleshooting
• Broad troubleshooting capabilities in server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript (React, Redux)
• Skilled in network issues (TCP/UDP, SSL/TLS basics)
• High competency in communicating complex technical issues to technical and non-technical audiences
• Advanced time management, prioritization under pressure, and workflow efficiency
• Experience managing dedicated customer accounts

Nice to have

• Understanding of Telecoms, VOIP, WebRTC, and SIP

Culture & Benefits

• Remote-first work with strong culture of connection and global inclusion
• Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings
• Opportunities for occasional travel to build relationships
• Support for diversity, equity & inclusion, and community impact initiatives
• Embody hirify.global Magic values: solve problems, take initiative, try new things