Senior Support Engineer (Cloud)

TL;DR

Senior Support Engineer (Cloud): Providing high-level technical support and root cause analysis for a European cloud infrastructure provider with an accent on complex troubleshooting and technical leadership. Focus on automating workflows, mentoring support staff, and optimizing cloud service reliability.

Location: Remote in the EU or Lausanne, Switzerland

Company

hirify.global is a leading Swiss and European cloud service provider offering a full spectrum of scalable cloud infrastructure services.

What you will do

• Investigate and troubleshoot complex technical problems and perform root cause analysis.
• Liaise closely with internal teams to reproduce and resolve system issues.
• Act as the highest technical escalation point within the Support team.
• Mentor and coach support team members to enhance their technical skills.
• Review and improve support playbooks, KB articles, and troubleshooting documentation.
• Participate in hiring and onboarding new technical support staff.

Requirements

• Minimum 5 years of experience with Linux and CLI.
• Strong knowledge of cloud infrastructure, virtualization, networking, DNS, web servers, databases, containers, and APIs.
• Coding proficiency for troubleshooting issues and automating workflows.
• Experience in Problem Management and technical mentoring.
• Proficiency in English and German.
• Must be based in the EU or Switzerland.

Nice to have

• Knowledge of Spanish, Italian, or French.

Culture & Benefits

• Flexible working hours.
• Autonomous working conditions with significant freedom to create and challenge.
• Collaborative environment working alongside talented engineers.
• Team events, training, and further education opportunities.