Customer (Patient) Support Specialist (Medtech)

TL;DR

Customer (Patient) Support Specialist (Medtech): Guiding patients through enrollment, onboarding, and prescription fulfillment with an accent on resolving barriers related to insurance and affordability. Focus on coordinating between patients, providers, and insurers to ensure seamless access to critical medications.

Location: Onsite in Pittsburgh, PA

Company

hirify.global is a fast-growing healthcare technology company creating products like BlinkRx and Quick Save to make prescriptions more accessible and affordable for everyone.

What you will do

• Connect with patients via phone, email, and chat to guide them through enrollment and prescription fulfillment.
• Coordinate between patients, providers, and insurers to resolve barriers to medication access.
• Assist with insurance verification, benefits coordination, and financial assistance programs.
• Triage clinical questions to pharmacists and ensure strict compliance with HIPAA policies.
• Research and resolve patient issues using internal tools and document interactions for a seamless experience.
• Identify and share feedback on trends or gaps in the patient experience to improve products.

Requirements

• High school diploma or GED required (Associate’s or Bachelor’s degree is a plus).
• Must be able to work onsite in Pittsburgh, PA.
• Strong verbal and written communication skills.
• Comfortable using technology and learning new systems quickly.
• Strong problem-solving skills and high attention to detail.
• Ability to work collaboratively in a fast-paced environment.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Daily meal stipend for onsite employees.
• Free shuttle service and onsite parking.
• Flexible scheduling options, including 4-day workweeks.