Field Service Engineer - 1L/First Line YS

TL;DR

Field Service Engineer - 1L/First Line YS (lithography/metrology): Servicing lithography and metrology machines at customer sites including installation, upgrade, qualification, diagnostics, repair, and maintenance with an accent on independent problem-solving and customer interaction. Focus on root cause analysis, executing action plans, escalating issues, and providing continuous improvement through defect analysis and procedure updates.

Location: Chandler, AZ, US (onsite in cleanroom, compressed 12hr shifts, up to 25% travel first year then 10%, international/domestic for training and support)

Company

Leader in lithography and metrology systems for semiconductor manufacturing.

What you will do

• Diagnose root causes, define and execute action plans independently for regular and irregular maintenance.
• Handle most technical problems on your own, escalate when needed with clear problem statements.
• Interface with internal/external customers on planning, progress, and technical matters.
• Adhere to safety protocols, perform hands-on work on machines using ladders/platforms, handle parts/tools.
• Complete backend actions like paperwork, parts returns, cleanup, and provide improvement reports.
• Stay updated via continuous learning and training on machine changes.

Requirements

• Bachelor's degree or equivalent in education, skills, experience; legally authorized to access US controlled technology prior to starting
• Mechanical aptitude, knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software.
• Preferred 2+ years in customer support for high-tech products, 1+ year hirify.global micro-lithography/metrology experience.
• Strong customer focus, ability to work independently or in team, clear professional communication.
• Attention to detail, perform in demanding environment with changing workloads/deadlines.
• Physical abilities: lift 50lbs, cleanroom work in PPE/Gore-Tex suit, vision requirements, mobility.

Culture & Benefits

• Collaborative, dynamic environment with supportive colleagues and flexibility in tackling tasks.
• Compressed work week (12hr shifts, 3-4 days/week alternating).
• Training: initial 4 weeks + 2-7 weeks in first year (Phoenix/San Diego US, Taiwan/Germany/Netherlands).
• Equal opportunity employer committed to diverse, inclusive workforce.
• Reasonable accommodations for disabilities.