QA Analyst (FinCrime)

TL;DR

QA Analyst (FinCrime): Auditing financial crime cases and operational tasks within Customer Operations with an accent on AML, KYC, and regulatory compliance. Focus on conducting technical audits of end-to-end cases and translating audit data into actionable business insights.

Location: Hybrid: 3 days per week in the Manchester office

Company

hirify.global is a business credit card and spend management platform designed to help small business owners save time and money.

What you will do

• Conduct technical audits of end-to-end financial crime cases and customer interactions to ensure regulatory compliance.
• Monitor and assess adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation.
• Proactively identify emerging risks and procedural gaps, escalating significant findings to senior stakeholders.
• Develop comprehensive Monthly Management Information (MI) reports to translate audit data into business insights.
• Analyze systemic trends and root causes to provide strategic feedback for training and policy updates.

Requirements

• Solid background in Financial Crime, AML, and KYC.
• Strong understanding of FCA regulatory standards, Consumer Duty, and the Proceeds of Crime Act (POCA).
• Experience auditing or investigating AML alerts, KYC/EDD files, and Sanctions screening.
• Ability to deliver constructive, evidence-based feedback to analysts and stakeholders.
• Analytical mindset capable of auditing the decision-making process behind investigative work.

Culture & Benefits

• Private Healthcare including dental and opticians services through Vitality.
• Worldwide travel insurance through Vitality.
• Anniversary Rewards including a 4-week fully paid sabbatical.
• Salary Sacrifice Pension Scheme and Octopus EV scheme.
• 28 days holiday plus bank holidays.
• Annual Learning and Wellbeing Budget and 6 free therapy sessions per year.

Hiring process

• 30-minute intro and values call with a Talent Partner.
• 45-minute interview with a QA Team Lead and Outcome Testing Manager.
• 30-minute interview with the Head of Customer Insights.