Community Manager, Madrid (Marketing)

TL;DR

Community Manager (Marketing): Building, growing, and engaging the user community across forums and social media for an AI-powered Personal & Entrepreneurial Resource Planner (PRP) with an accent on user engagement strategies and brand loyalty. Focus on managing online platforms, moderating discussions, and analyzing engagement metrics to optimize community growth.

Location: Fully onsite in Lisbon (Note: Header mentions Madrid, but description specifies Lisbon). Relocation support is available.

Salary: €33K – €41K

Company

hirify.global is a self-funded company developing the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP).

What you will do

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums and social media platforms such as Discord, Reddit, Facebook Groups, and Slack.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Analyze community engagement metrics and identify brand advocates and superusers.

Requirements

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities and forums (Discord, Reddit, Slack, etc.).
• Strong written and verbal communication skills.
• Experience with community-building tools and analytics platforms.
• Ability to handle sensitive situations and mediate conflicts.
• Must be based in or be able to relocate to Lisbon for a fully onsite role.

Culture & Benefits

• Apple hardware ecosystem for work.
• Annual Bonus and Pension Fund.
• Top-tier Health and Life Insurance.
• Transportation budget and Coverflex benefits package.
• Free meals at the hub and Urban Sports Club membership.
• Childcare support and opportunities to attend the Air Conference.