Strategic Account Manager (Dealer Solutions)

TL;DR

Strategic Account Manager (Dealer Solutions): Own retention, renewal execution, and expansion of high-value automotive dealer accounts with an accent on upsell growth, multi-solution adoption, and long-term partner alignment. Focus on building executive relationships, developing strategic account plans, and driving measurable ROI through DMS, CRM, Service, and Marketing solutions.

Location: Virtual US (60–75% travel depending on territory)

Company

Global leader in data and software services transforming vehicle lifecycle into connected digital experiences, processing 300M+ transactions annually for 235K partners in 90+ countries.

What you will do

• Own executive-level relationships with Dealer Principals, GMs, Fixed Ops Directors, BDC Leaders, and OEM reps, positioning hirify.global as strategic partner.
• Lead renewal strategy, negotiation, risk mitigation, and drive upsell/expansion revenue through whitespace opportunities and multi-solution adoption.
• Develop annual/quarterly strategic account plans covering business goals, solution adoption, expansion targets, and risk indicators.
• Drive portfolio growth across DMS (service/parts/accounting/inventory), CRM (lead management/BDC), Service Suite, and Marketing solutions.
• Collaborate with SPMs and Product SMEs to ensure deep adoption, align performance to outcomes like service throughput and lead conversion.
• Monitor customer health metrics, manage escalations, and lead cross-functional efforts across Customer Success, Product, Support, and Marketing.

Requirements

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations
• Demonstrated success managing strategic/enterprise accounts with retention and expansion responsibility
• Strong understanding of dealership operations (fixed/variable ops, CRM, marketing)
• Proven ability to drive upsell revenue and multi-solution adoption
• Strong executive communication, negotiation, presentation skills
• Data-driven approach to growth opportunities and customer risk

Nice to have

• Experience with automotive DMS, CRM, service tools, marketing platforms
• Prior dealership leadership (BDC, service, sales, digital marketing)
• Familiarity with OEM standards, compliance, certification programs
• Structured account planning frameworks and customer health models

Culture & Benefits

• Innovative culture with 6,500 team members dedicated to cognitive answers, insights, algorithms, and automation
• Focus on strategic customer leadership, revenue growth mindset, business acumen
• Equal opportunity employer committed to non-discrimination